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Technical Support | Audio Precision | The Global Leader

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Technical Support | Audio Precision | The Global Leader Skip to primary content AXIOMETRIX SOLUTIONS FAMILY Language / Region China Deutsch Japanese 한국어 United Kingdom +1 (800) 231-7350 Contact Us General Sales Service About About Us Careers News Login Main Brand menu Skip to primary content Audio Analyzers APx555 B Series APx52x B Series APx58x B Series APx517 B Series APx516 B Series APx515 B Series APx511 B Series APx500 Flex Audio Analyzer APx Interfaces & Modules Audio Accessories Legacy Products Applications Amplifier Testing Bluetooth® Headphones Hearing Aids Loudspeakers MEMS Mics & Mic Arrays Production Test Smart Devices Audio Software Latest Software Software Licensing Software Subscription 30-Day Trial APx500 Flex Analyzer Software Search Engine Service & Support Technical Support Service & Calibration APx500 Not Functioning on Your Computer? Knowledge Center Technical Library Blog Events, Trade Shows & Webinars News Join Our Community Search Back to Top Features Options Specifications Downloads Back to Top Features Options Specifications Downloads Technical Support Dedicated to providing world-class support beyond the technical operation of our equipment Audio Precision is proud to offer free technical support for our instruments. Our Technical Library is the first stop for technical questions, but if you’d prefer to speak with an expert one-to-one, AP’s application engineers can work with you to help define your test procedure, troubleshoot your setup, and understand your results. Custom LabVIEW and API programming support is also available.

***Did APx500 suddenly stop functioning on your computer? It may be due to this. Updated November 15th, 2023***

Help is available from Monday through Friday, 9:00 a.m. to 5:00 p.m. (Pacific Time).

Contacting AP Technical Support Email:[email protected]
Phone:(503) 627-0832 x 4
US Toll Free:(800) 231-7350

Getting Answers Faster To help our Technical Support quickly answer your questions or resolve any issues you’re experiencing, please provide the following in your email request or call:

• Your complete contact information (name, email, phone and company information)
• A full description of the issue
• Model number of your Audio Precision instrument
• Version of AP software you’re using
• Microsoft Windows version and language
• Steps to reproduce the problem
• Sample test or project files with data

If you are using the Audio Precision API, providing sample code will also help expedite your support. Code provided should be stripped down to the minimum necessary to demonstrate the issue, and must be self-contained and “ready to run.”

If you have large files or executables, please provide a link to the files via Dropbox or another similar file transfer system so that your email does not get rejected by our filters. If your email is successfully received by us, you should receive an automated response within a few minutes.

Please reply to the emails you receive for any follow-up communication. These emails contain a reference code to keep everything connected with the case together. If you need help with a different issue, please send a separate, new email so that a new case gets created.

About Audio Precision Since our founding in 1984, Audio Precision® (AP) has evolved into the worldwide leader for audio analyzers and audio testing. We maintain a singular focus: to help engineers worldwide design,validate, characterize, and manufacture audio components, products and systems.

Fast forward forty years and AP is the recognized global standard in audio tests. We provide elite audio analysis, audio measurement software, and a wide range of modules, options and accessories to support analog and digital audio measurement, as well as electro-acoustic testing,and much more.

Contact Us Audio Precision, Inc.
9290 SW Nimbus Avenue
Beaverton, OR 97008 USA

Headquarters | [email protected]
UK & Ireland | [email protected]
China | [email protected]

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Audio Precision Audio Analyzers ▼ APx555 B Series APx52x B Series APx58x B Series APx517 B Series APx516 B Series APx515 B Series APx511 B Series APx500 Flex Audio Analyzer APx Interfaces & Modules Audio Accessories Legacy Products Applications ▼ Amplifier Testing Bluetooth® Headphones Hearing Aids Loudspeakers MEMS Mics & Mic Arrays Production Test Smart Devices Audio Software ▼ Latest Software Software Licensing Software Subscription 30-Day Trial APx500 Flex Analyzer Software Search Engine Service & Support ▼ Technical Support Service & Calibration APx500 Not Functioning on Your Computer? Knowledge Center ▼ Technical Library Blog Events, Trade Shows & Webinars News Join Our Community Language / Region ▲ China Deutsch Japanese 한국어 United Kingdom +1 (800) 231-7350 Contact Us ▼ General Sales Service About ▼ About Us Careers News Login AXIOMETRIX SOLUTIONS FAMILY
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